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Do you want to return a product and receive a refund? Yes, you can do it!

We are so sorry if you didn't like your product or it didn't fit well, but oh well that's life! You can return your product within 28 days* and be eligible for a refund too. All you have to do is to fill out the Return Form, which is included in your package and post it back to us. Unfortunately, we are not responsible for the return shipping costs (yet! We're trying really hard to offer the best service we can according to our size).

You are eligible for a refund if you fulfill all of the following conditions:

  • The product is unused
  • The product is returned to us within 28 days
  • The product is in its original packaging, has all the laybels and tags still attached
  • The product is sale-able condition
  • The receipt and the return form are included (if you lost your return form please contact us and we will send you a new one)

*The products which are on sale must be returned within 14 days.

You can even cancel you order if you change your mind!

If you have a change of heart about you order, please inform us with an email at info@adeliepengu.com and we will do our best to cancel your order and transfer your money back to your account as soon as possible. 

Please do not hasitate to contact us, via email at info@adeliepengu.com, to explain your situation. We will always try to assist you in the best way we can!